SHIPPING POLICY

Last updated: October 28, 2026

Buzzify Tech is operated by Velora Brands. This policy explains our order processing and delivery arrangements.

SHIPPING DESTINATIONS

We currently offer delivery to Canada, the United States, the United Kingdom, Australia, and New Zealand, subject to product availability and delivery-address eligibility.

Some products have destination restrictions. Available shipping options are shown at checkout. If no shipping option appears for your address, contact us before placing an order.

SHIPPING COSTS

We currently offer free standard shipping on eligible orders to the destinations listed above. Available shipping options and any delivery charges will be displayed before you submit your order.

ORDER PROCESSING

Orders normally require 1–3 business days to process before dispatch.

Processing time is separate from transit time. If we become aware of a significant processing delay affecting your order, we will contact you with an update and explain the available options.

ESTIMATED DELIVERY TIME

After dispatch, standard delivery normally takes another 7–14 business days.

Allow approximately 8–17 business days in total for processing and transit. Business days exclude weekends and applicable public holidays.

These are estimates rather than guaranteed delivery dates. Actual delivery may vary because of the destination, carrier operations, customs inspections, public holidays, or other circumstances. These estimates do not override any delivery commitment made for your order or rights available under applicable law.

SEPARATE PACKAGES

We work with different supply and fulfillment partners. Items in the same order may be dispatched separately and arrive on different dates.

Where separate packages have tracking information, each package may have its own tracking number. Separate fulfillment does not change our responsibility to assist you with the complete order.

ORDER TRACKING

We will send available tracking details to the email address supplied with your order after dispatch.

Tracking information may take time to update after the carrier receives the package. If you have not received dispatch information after the processing period, or tracking appears inactive, contact us and we will check the shipment.

DELIVERY ADDRESS

Please review your delivery address carefully before submitting your order.

If you discover an error, contact us immediately. We will try to correct it before dispatch, but changes may not be possible once fulfillment has progressed.

If an address error causes a failed delivery or returned package, contact us so we can explain the available options. We will disclose any proposed additional delivery costs and obtain your agreement before arranging a chargeable reshipment.

CUSTOMS AND IMPORT CHARGES

International shipments may be inspected by customs.

Where import duties, taxes, or carrier clearance fees may be payable separately, we will disclose known potential charges before purchase as required by applicable law. Any charges collected by us will be shown before you submit your order.

Contact us before ordering if you need clarification about potential import charges for your destination.

DELAYED OR MISSING DELIVERIES

If your order has not arrived within the estimated delivery period, contact info@buzzifytech.com with your order number.

We will investigate with the relevant fulfillment partner or carrier and arrange an appropriate resolution consistent with applicable law. We will not require you to resolve the issue directly with our suppliers.

If tracking shows delivery but you cannot locate the package, check with other household members, your building’s reception, and any designated safe place, then contact us promptly. A tracking status does not automatically determine the outcome of your claim.

DAMAGED, INCORRECT, OR INCOMPLETE ORDERS

Contact us as soon as reasonably possible if your order arrives damaged, contains the wrong item, or is incomplete.

Include your order number and a description of the problem. Photographs of the item and packaging, where reasonably possible, can help us investigate.

We will arrange an appropriate remedy under our Refund Policy and applicable consumer law. Contact us before returning any item.

Our Refund Policy is available at:
https://buzzifytech.com/policies/refund-policy

CANCELLATIONS AND REFUNDS

Contact us promptly if you wish to cancel an order. We may be unable to stop dispatch once fulfillment has progressed, but this does not remove statutory cancellation or refund rights.

Delivery responsibility, risk of loss, cancellation, and refunds are governed by applicable law. Using a supplier or carrier does not remove our legal obligations to you.

CONTACT

Velora Brands, operating as Buzzify Tech
Email: info@buzzifytech.com
Telephone: +1 514-661-6599
Business address: 1096 Dale, Laval, QC H7V 3W1, Canada

Please contact us for return instructions before sending products to this address, as the appropriate return destination may vary by product.