Refund policy

Last updated: October 27, 2026

This policy applies to purchases made from Buzzify Tech, including products fulfilled by different supply partners. Please contact Buzzify Tech at info@buzzifytech.com for all return, refund, and product issues. We handle your request directly; you do not need to contact our suppliers.

 

30-DAY CHANGE-OF-MIND RETURNS

You have 30 days after receiving an item to request a change-of-mind return. To qualify under this voluntary policy, the item must be unused, in the condition you received it, with its original packaging, accessories, and any included tags. Please provide your order number or other proof of purchase.

These conditions apply to voluntary change-of-mind returns. They do not restrict rights you may have for faulty, damaged, incorrect, or misdescribed goods, or statutory cancellation rights described below.

 

HOW TO REQUEST A RETURN

Email info@buzzifytech.com with your order number, the item concerned, and whether you are requesting a change-of-mind return or reporting a problem. For a product issue, describe what happened and, where reasonably possible, include photographs or a short video to help us assess it.

Contact us before sending anything back so we can provide the correct return instructions and address. Return destinations may vary by product and may be outside your country. Do not return an item to the sender address on the package unless we confirm it is the correct return address. Please ask us before ordering if you need to confirm a product's return destination or likely return postage costs.

If your order contains items from different supply partners, we may provide separate return instructions for each item. Contacting us for instructions does not remove or delay any statutory cancellation right or deadline.

 

RETURN SHIPPING COSTS

For an eligible change-of-mind return, you are responsible for return postage unless we agree otherwise or applicable law requires us to cover it. We will explain the return arrangements before you send the item. Keep your proof of postage and use a tracked service where practical.

For a confirmed defective, damaged, incorrect, or misdescribed item, we will arrange an appropriate remedy and cover reasonable return shipping costs where a return is required. Contact us first for instructions, and keep any postage receipts. We may resolve some issues without requiring a return.

 

DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS

Please inspect your order and let us know as soon as reasonably possible if an item is damaged, defective, incorrect, or missing. We may reasonably assess the issue before arranging a repair, replacement, or refund, as appropriate under applicable consumer law. Where the law gives you a choice of remedy, we will respect that choice.

The 30-day change-of-mind window is not a deadline for exercising statutory rights. Original packaging is not a condition of a remedy where the law does not require it. Your entitlement to a remedy under applicable law does not depend on whether our supplier reimburses us.

For a leaking, swollen, damaged, or otherwise unsafe battery or electronic product, stop using it and contact us for safe handling and return instructions. Do not ship a potentially hazardous item without suitable instructions.

 

DELAYED OR MISSING DELIVERIES

If your order has not arrived within the estimated delivery period, or tracking shows delivery but you cannot locate it, contact us with your order number. We will investigate with the relevant fulfillment partner or carrier and arrange a resolution consistent with applicable law. Supplier investigation periods do not override your legal rights.

 

EXCEPTIONS TO CHANGE-OF-MIND RETURNS

Our voluntary change-of-mind policy does not cover personalized or custom-made products, perishable goods, or opened sealed products that cannot be returned for genuine health or hygiene reasons. Any exception must be relevant to the product purchased. These exceptions do not remove your rights if goods are faulty, damaged, incorrect, or misdescribed, or any other rights that cannot lawfully be excluded.

 

UK AND EUROPEAN UNION CANCELLATION RIGHTS

Where applicable, customers in the UK or European Union can cancel most online purchases without giving a reason by notifying us within 14 days after delivery. For goods in one order delivered separately, the statutory period generally starts after the last item is delivered. You then generally have 14 days after notifying us to send the goods back. Statutory exceptions may apply, including certain personalized goods and opened sealed hygiene products.

You may inspect the goods as you would in a shop. We may make a deduction permitted by law for a reduction in value caused by handling beyond what is necessary to establish their nature, characteristics, and functioning. An absolute requirement that goods remain unopened or unused does not apply to this statutory right.

For a qualifying statutory cancellation, we refund the item price and any standard outbound delivery charge required by law. Any premium above standard delivery need not be refunded. You pay direct return postage where we disclosed this obligation before purchase, unless we agree otherwise or the law requires us to pay.

UK cancellation refunds will be made without undue delay and within 14 calendar days after we receive the returned goods or evidence that you sent them back, whichever is earlier, unless an earlier deadline applies. For EU cancellations, reimbursement is due within 14 days after your cancellation notice; where permitted, we may withhold it until we receive the goods or evidence of return, whichever is earlier.

 

EXCHANGES

Contact us if you would like an exchange. For a change-of-mind exchange, the usual process is to return the eligible item and place a separate order for the replacement. This does not limit remedies for faulty or incorrect goods.

 

REFUND PROCESSING

For returns under our voluntary 30-day policy, we will notify you after receiving and assessing the return. Approved refunds will be issued to your original payment method within 10 business days, or sooner where required by law. Your bank or payment provider may need additional time to post the refund.

Statutory refunds follow the applicable legal deadlines, including the cancellation deadlines above, and are not postponed by an internal approval process. If you have not received an expected refund, contact info@buzzifytech.com.

 

YOUR CONSUMER RIGHTS

Nothing in this policy excludes, restricts, or replaces rights or remedies that cannot lawfully be excluded under applicable consumer protection laws. These may include legal warranties in Canada and Quebec, UK consumer rights, and consumer guarantees in Australia and New Zealand. Where this policy conflicts with a mandatory legal requirement, that requirement takes priority.